Refund Policy

1. Overview

This Refund Policy explains when and how refunds are issued for orders placed on the Lihaaf website ("Site"). The Site is operated by A K Foods.

2. Eligibility for a return or refund

You may request a return or refund if:

• The item you received is damaged, defective, or incorrect
• The order was delivered to the wrong address
• The item is unused, unwashed, and in its original packaging with all tags attached, and the return request is made within [7] days of delivery

For reasons of hygiene, we may be unable to accept returns of used or washed bedding.

3. How to request a refund

To request a refund, contact us with your order number, the reason for the return, and photographs of the item and its packaging if the issue is damage or defect. We will review your request and confirm the next steps by email.

4. Refund method and timeline

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed to the original payment method used at checkout, or via bank transfer where the original payment method cannot be refunded. Refunds are typically issued within [5–7] business days of approval. Your bank or payment provider may take additional time to reflect the amount in your account.

5. Return shipping

If the return is due to an error on our part (damaged, defective, or incorrect item), we will arrange and cover the cost of return shipping. For other approved returns, [return shipping costs may be deducted from your refund or borne by you].

6. Non-refundable items

The following are not eligible for refund:

• Items that have been used, washed, or altered
• Items returned after [7] days of delivery
• Items damaged due to misuse or improper handling

7. Cancellations

Orders may be cancelled for a full refund before they are dispatched. Once an order has been dispatched, please use the return process described above.

8. Contact us

If you have questions about this Refund Policy or your refund, please contact: